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This October issue uncovers the digital banking landscape across multiple geographies, the rise and longevity of challenger banks, the future of Open Banking, AI, Data and more. We look to the likes of Revolut, Monzo and N26 to understand what part of the value chain these rapidly growing neo banks are targeting next. How are incumbents leveraging ecosystems, open banking and working in platforms to remain relevant?

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Simply put, digital banking makes life easier for consumers.

Dear Colleagues,

It gives me great honor to bring to you this Awards Edition issue featuring the winners of our Global Retail Banking Innovation Awards 2019.

Now on its second year, this flagship event welcomed world leaders in Banking, FinTech and Technology to celebrate digital disruption, forge new partnerships and exchange ideas. The Digital Banker received over 400 submissions from worldwide banks and recognised those that are bringing superior products and service innovation to the market. We commemorate our winners on pages 76-123.

This October issue uncovers the digital banking landscape across multiple geographies, the rise and longevity of challenger banks, the future of Open Banking, AI, Data and more. We look to the likes of Revolut, Monzo and N26 to understand what part of the value chain these rapidly growing neo banks are targeting next. How are incumbents leveraging ecosystems, open banking and working in platforms to remain relevant? Read more on pages 20-23.

If you want to get a closer feel of how Singapore’s virtual bank licensing will look, flick to pages 5-8.

An interview with Aalishaan Zaidi, Global Head, Client Experience – Channels and Digital Banking at Standard Chartered can be found on pages 41-43. The veteran banking leader talks to TDB about Standard Chartered’s digital plans and 2020 priorities.

What is evident on the back of the awards submissions we received, is that banks that are sincerely putting the customer at the forefront of their business, are those leading the digital evolution, embracing disruption and imbedding themselves into the customer journey. These are the players that invest heavily into hyper-personalisation through advanced analytics, create products to meet customers’ burning needs – and think contextually to solve real customer pain points.

Meet our awards winners on pages 76-123 and get to know more about their exemplary initiatives that warrant global acclaim.

A special thank you to our co-judges from KPMG, PWC, Forrester and Fuji Xerox for their tireless efforts in intricately evaluating numerous detailed submissions.

From all at The Digital Banker, we wish you a productive end to 2019 and a hugely successful 2020 – we look forward to seeing you at our upcoming conferences and awards.

Sincerely,

Nirav Patel
MD, Asia Pacific