ZA Quest

ZA Bank launches “ZA Quest” with mobile gaming experience

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ZA Bank has announced the launch of ZA Quest, a new feature that invites users to do quests and earn rewards1 in a fun way, offering an innovative and creative digital banking experience.

ZA Quest is a user’s exclusive game room in the ZA Bank App. Features include:

  • Mobile game-like quests. ZA Bank has designed various kinds of quests for users to finish anytime in the ZA Bank App. The first batch of quests include: Turn On Push Notifications, Set Nickname, Verify Email Address, Add Money via “Easy Deposit”, Users can enjoy ZA Bank App’s fast, seamless and convenient features as they complete the quests. Each user will be assigned a unique set of quests based on their usage of the ZA Bank App. The quests will be updated regularly, allowing users to unlock new ones while gradually learning more about ZA Bank’s products and services.
  • Rewards in a capsule. User will win a “ZA Capsule” for every completed quest, and get a randomly assigned reward as they open the The rewards will be instantly credited to users’ account in the form of ZA Coin2, which can then be converted into cash for spending. Users have a higher chance for winning bigger rewards with more difficult quests, earning up to 200,000 ZA Coins (equivalent to HKD 2,000) for unlimited times.
  • Interactions with “special guests”. ZA Bank’s brand characters Zappy and Alfie will be the “special guests” to interact with users in the App. In addition to rewards, users will also get a picture of Zappy or Alfie in themed outfits. Each appearance carries a different character trait, creating a small surprise for They can also set the themed appearance as their profile picture, or print as posters to share with friends.

Calvin Ng, Co-Head of Retail Banking at ZA Bank, said: “Banking should not be a dull experience in the digital era, even with just a simple function. We are dedicated to being the ‘game changer’ and creating a different banking experience that no longer lacks interactions. The human-like cartoon characters and ‘gamified’ features can hopefully give a personal touch to banking services. Meanwhile we seek to enhance user education through ZA Quest, encouraging users to share virtual banks’ innovative offerings with friends.”

“Going forward ‘gamification’ will become part of our standard product features. We also plan to make ZA Quest a personalised function where the quests will be designed based on a user’s unique habits.”

The current edition of ZA Quest has a Christmas theme with a seasonal interface. A limited-time quest will be rolled out on 25 December, allowing users to share the festive joy with their loved ones.


About ZA Bank

ZA Bank Limited (“ZA Bank”), licensed by the Hong Kong Monetary Authority (“HKMA”) on 27 March 2019, is one of the first batch of virtual banks in Hong Kong, offering a wide range of online financial services to Hong Kong users. ZA Bank was established by ZhongAn Technologies International Group Limited (“ZA International”). With “Community-Driven” approach, ZA Bank encourages users to directly contribute to its product development and design process together, guiding the bank to design and develop innovative products and services that will better serve the needs of Hong Kong customers.

ZA International was established in Hong Kong in December 2017, by ZhongAn Online P&C Insurance Co., Ltd. (HKEX stock code: 6060), an online-only insurtech company in China, to explore international business development, collaboration and investment opportunities in the area of fintech and Insurtech in overseas market.

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