5 Resilient Fintech Companies and What Makes them Durable

5 Resilient Fintech Companies and What Makes them Durable

Financial technology, commonly referred to as ‘Fintech’, has gained rapid growth in the tech industry in recent years.

Fintech refers to all companies or startups established primarily to solve all finance-related problems in the finance industry, utilizing modern technological devices and techniques.

Let’s check out ten fintech companies that have shown resiliency amidst tough environment and the strengths that will carry them through into the future.

1. TransferWise

TransferWise is one of the most famous fintech companies in Europe. It offers its clients a way of making transactions from different parts of the world using its peer-to-peer money transferring service.

TransferWise supports different currency accounts. It also permits up to 750 currency pairs such as USD-AUD, USD-GBP etc. Between 2013 and 2017, it raised a whopping sum of $109 million from business capital giants like Andreessen Horowitz and Richard Branson.

TransferWise recorded its first 4 million users in 2018 and marked it with a profit of $8 million. The company has grown to be among the first five most valued fintech companies in Europe.

2. Chime

Chime is a neobank company based in the United States. The company provides banking services to clients but surprisingly doesn’t charge a fee for maintenance of an account. It gets a greater percentage of its revenue from interchange collections which it charges retail business owners for card transaction processing.

The company was established in 2013 and attained its one million account mark in 2018. By 2019 end, it already had 6.5 million accounts under it. According to data by Crunchbase, the company over the years has been able to raise more than $800 million in funds.

3. Ant Financial

Ant Financial is regarded as one of the most prominent fintech companies worldwide. It is located in the Hangzhou city of China. Ant Financial is the owner of several leading financial services such as Yu’e Bao which is the world’s third-biggest money market fund and Alipay a heavyweight online payment platform.

The company runs the Sesame Credit (a private credit evaluation system). Alipay used to be a subsidiary of the Alibaba Group, but in 2014, it got rebranded into what is known today as the Ant Financial Services.

Ant Financial in 2015 secured a $6.5 billion investment deal from investors such as China Investment Corp and other local investors. In 2017, It was valued at $60 billion. Currently, this company has value more than the market capitalization of many leading global banks.

Ant Financial in 2015 secured a $6.5 billion investment deal from investors such as China Investment Corp and other local investors. In 2017, It was valued at $60 billion. Currently, this company has value more than the market capitalization of many leading global banks.

4. Stripe

Stripe offers services that enable users to process their payments without much stress. The company which was established in 2011 got its first major investment from the co-founder of PayPal, Peter Thiel. It was a $2 million investment. Just after one year of establishment, it achieved a $100 million valuation.

In September 2019, Stripe received a $35 billion valuation from notable venture funds such as General Catalyst and Sequoia Capital. The fact that they run on a highly technologically advanced system has placed them ahead of others.

5. Coinbase

Recall that there was a boom in the cryptocurrency market in 2017; that was what put Coinbase on the spotlight. Coinbase has grown to emerge to be the world’s biggest digital currency exchange today. The platform is famous for trading digital currencies such as the popular Bitcoin and the more recent Ethereum as well as Litecoin.

The company has raised not less than $217 million in funding since its establishment, and in 2017, it made a revenue generation of over $1 billion. Obviously, the fate of the company is intertwined with the future of digital currencies.

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>> To read more about this story and other exclusive features about the digital banking landscape, download the latest issue of The Digital Banker Magazine HERE.

Taipei Fubon Bank’s Futuristic Wealth Management- ‘Smart Investments’

Taipei Fubon Bank’s Futuristic Wealth Management- ‘Smart Investments’

Banks & Financial institutions are increasingly deploying new technology to succeed in the age of technology. However, Taipei Fubon Bank’s vision is to use digital technology to make its clients succeed.  It has an intense focus on keeping Customers-First and ensuring that technology is used to deliver more effective, easier-to-use and faster financial services & solutions to customers.  Taipei Fubon Bank President- Roman Cheng- never gets tired of pointing-out that it is not about technology, it is about creating strong UVPs and delivering great customer experiences.

This approach has led to many innovative products in recent years that have been recognized not only for the latest technology but, more importantly, for popularity with customers and resulting high usage rates.  One of these innovative products is Taipei Fubon bank’s recent flagship offering for Wealth Management customers- ‘Smart Investment’.

Smart Investment platform helps customers make better financial choices by enabling them with financial data & digital technology.  Customers can use the ‘Smart Investment’ platform to create financial plans suited to their individual needs as well as help them decide how to maximize portfolio returns by using low interest loan to invest in higher yield investments. This innovative offering is already in use by about 18K WM customers– an impressive achievement for a new product in a highly competitive Taiwan market.

Taipei Fubon Bank has been leading the new trends in Wealth management & Private banking in the last few years; and has received several recognitions for its customer focus and use of technology. Global Private Banking Innovation Awards 2020 (GPB Awards) by The Digital Banker recently recognized Taipei Fubon Bank with three major awards- the Best Private Bank, and the best private bank in AI & Big Data respectively.  Moreover, Taipei Fubon bank was adjudged ‘Highly Acclaimed’ in two more categories- Best Private Bank for Client Experience and Outstanding Technology Implementation (Back End).

“Taipei Fubon Bank is known for its tenacity in providing exceptional service to its customers. Using its core strength in technology to boost its business and serve its customers in a manner that provides great value, they have proven once again that they are second to none.”

The Global Private Banking Innovation Awards 2020 (GPB 2020) organized by The Digital Banker are highly regarded and valued in wealth management industry.  GPB Awards are judged by private wealth industry leaders and are aimed to identify and recognize the world’s best in class Private Banks, Family Offices and Wealth Managers that demonstrate elite levels of performance & creativity across Fixed Income, ESG, Structured Investments, Family Office Services, Discretionary Services, FX & Cash Management, Funds, UHNW, Islamic Finance and more. This year’s panel of judges include subject-matter experts known for their integrity and unbiased adjudication from companies such as Forrester, Protiviti and EY.

Power of AI/ ML for WM customers-‘Smart Investment’

Smart Investment platform is based on two major technologies.  Firstly the algorithms to generate & evaluate multiple scenarios and arrive at best choices for each individual customer.  The second is an automated platform using artificial neural network to detect customer repayment information & deliver timely alerts to customers.  ‘Smart Investment’ is a simple-to use but powerful platform that is able to assist all customers including those without any investment background to start on their financial management journey.

This app, the first of its kind in Taiwan, gives customers automated advice on multiple aspects of financial management. The goal is to provide relevant information to help clients in making sound financial decisions.  ‘Smart Investment’ integrates to mobile and online banking channels and constantly reviews customers’ data such as loan amount, interest payments, remaining instalments, etc.  Smart Investment is then able to recommend the best options available for each customer.  In addition, the alert system built into the Smart Investment platform gives Taipei Fubon Bank the ability to detect important issues that need urgent attention.

Taipei Fubon Bank’s nearly 18,000 customers with AUM of USD 1bn are already making better financial planning decisions through this ‘Smart Investment’ app.  These usage numbers continue to grow with more & more customers adopting the smarter way to investing!

‘Smart Investment’ is a digital application that even assists customers without any investment background to start their financial management journey.

Prosperity Across Generations 

In 2018 Taipei Fubon Bank launched the Exclusive Banking Group- a new client-centric service model catering to top-tier clients.  Based on results of customer research & insights from HNW Private Banking customers, a unique brand was created– “Prosperity Across Generations”.

Taipei Fubon Bank believes that HNW clients need the same level of service & products as corporate clients and aims at serving HNW individuals as “corporates”. Increasingly Bank’s high net worth clients, just like corporates, face complex challenges for asset and wealth management. Simple services like family asset management are necessary but no longer sufficient for the needs of these HNW clients.

Taipei Fubon Bank assists high net worth clients using a comprehensive service approach that includes both the “upstream” and the “downstream” opportunities to offer a complete investment ecosystem to its customers.

In another first for any bank in Taiwan, Taipei Fubon Bank collaborates with Lombard Odier, a 224-year-old Swiss private bank, to provide the world’s best private banking services to its customers.  With client-centric focus, investment in technology and expertise of its well-trained bankers, Taipei Fubon Bank has rapidly developed itself into a world-class provider of private banking services exclusive clients in Taiwan.

“Prosperity Across Generations requires wealth management with relevant information, timeliness and global perspectives for our clients. Taipei Fubon Bank is focused on providing these to its customers so that they can focus on their own businesses and families.”

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>> To download the print magazine version of this article, click HERE.

>>To read more about this story and other exclusive features about the global private banking landscape, download the latest issue of Global Private Banker Magazine HERE.

How Sustainable Finance Impacts Consumer Decisions

How Sustainable Finance Impacts Consumer Decisions

Sustainable finance focuses on financial investment in the long-term. Its essence has to do with funding businesses contributing to sustainable development as a way to use the economy to drive positive change. This involves lending support across healthcare, education, and even to small businesses. There’s no better time when this is needed than now.

Today, the pandemic has had a scarring impact on households and small businesses. Many people have lost their jobs, and a lot of small businesses are shut down for good. There is no better time for financial institutions to work to provide relief for less fortunate households and businesses. Not doing anything to make a positive impact on society at this time is not only unethical, but it could adversely affect the business in the long run.

This is evident from an EY research, which revealed that many consumers (more than half) value responsible banking and that their “purchasing patterns and financial institution loyalty will be impacted by financial institutions actively supporting the community.”

This research makes it evident that financial institutions investing and providing support to the community is not only ethical but will benefit such companies, business-wise.

Many consumers (more than half) value responsible banking and that their “purchasing patterns and financial institution loyalty will be impacted by financial institutions actively supporting the community.”

No longer business as usual

In the face of adversity caused by the pandemic, and the accelerating digital revolution that has already taken the world by storm, financial institutions must be at the forefront, taking measures to enhance the nature of their business. In a post-pandemic world, consumers will prefer to stick with the newer models of business since they’re less stressful and offer more comfort. In addition, they will provide strong support to companies that contribute to the betterment of the society and future generations.

Overall, this is a huge advantage for financial institutions as they can cut down on expenses and overhead cost of maintaining physical branch networks. The savings to be had as a result of these efforts can then be channeled towards driving sustainability initiatives that benefits everyone. There’s no better time to take advantage of technology and invest more in digital solutions in banking than now. It’s no longer business as usual everywhere, and financial institutions must leverage on these changes for the benefit of all.

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>> To read more about this story and other exclusive features about the digital banking landscape, download the latest issue of The Digital Banker Magazine HERE.

The Changing Banking Landscape in a Post-Pandemic World

The Changing Banking Landscape in a Post-Pandemic World

It has been several months into the Coronavirus outbreak, and the world is still reeling from its impact. Different institutions and sectors are feeling the impact in multiple ways, and the financial markets are not left out. Financial institutions have had to adopt new approaches to customer service, and it looks like these changes would not be going anywhere even after the pandemic is finally over.

The rapid rate of technological growth had been changing the face of business before the pandemic, with consumers beginning to get a grip on mobile banking and digital wallets. However, the health crisis escalated the adoption of these means of financial engagement by many consumers. With most people afraid of stepping out of their homes and banks and other financial institutions shutting off their lobbies to avoid physical engagement, consumers were forced to try the new way of doing things.

Now, as the lockdown enforcements start to ease across the world and brick-and-mortar businesses slowly reopen, financial institutions are about to experience a massive drop in the number of consumers visiting their offices. People have seen the advantage in being able to remotely manage their accounts and carry out transactions without having to visit a banking hall, why should they come and join the queues again? Banking and finances have changed, and maybe that isn’t necessarily a bad thing.

People have seen the advantage in being able to remotely manage their accounts and carry out transactions without having to visit a banking hall, why should they come and join the queues again?

Banking Has Changed

As a result of the lockdown and other measures to curtail the spread of the coronavirus, banks and other financial institutions have been forced to review and initiate several measures. Some of these measures are novel ideas, unique to the institution, while others are being adopted by all.

For example, more effort and funds are being invested in strengthening the banking call center, and in making use of mobile and internet banking. Also, banks are having to adjust the process of registering and opening an account to offer the consumer a unique remote experience that’s not so different from what they get physically. Now, consumers can open and manage digital accounts without having to set foot in the bank.

The result? Since the start of the pandemic, the number of consumers adopting these digital measures have shot up. Now, people know that life can be made much more comfortable if they get more personalized experiences, and the financial institutions offering these experiences to them are much more accessible.

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>> To read more about this story and other exclusive features about the digital banking landscape, download the latest issue of The Digital Banker Magazine HERE.

How the Pandemic is Forcing Wealth Managers to Evolve

How the Pandemic is Forcing Wealth Managers to Evolve

The Covid-19 pandemic has affected the entire globe in an unprecedented manner. It has presented the world with a humanitarian and health challenge that can only be combated by deliberate and hard-fixed actions. With an increase in mortality rates across the globe, many nations remain perplexed about issues brought about by the pandemic. And as a matter of urgency, people affected by the virus need adequate support. There is also a need to create a vaccine to combat death rate and stabilize activities across the globe.

Besides the direct effect of the virus on human lives and livelihoods, it is also essential to consider its impact on the industrial and economic facets of various nations around the world. And that wealth-management systems have also been hit by the pandemic sheds more light on why firms need to come up with practical and strategic responses to the situation.

In light of the COVID-19 pandemic, wealth-management businesses are currently faced with two different circumstances. First, they can procure updated digital plans that may include educating their customers on how to maximize their digital extensions. Secondly, the pandemic undoubtedly presents wealth-management firms with a temporary problem of customer inactivity.

Considering that the degrees to which clients would utilize digital service will inevitably differ, wealth management firms should seriously consider providing digital strategies and action points for their clients.

If investors are going to be reassured of their investment portfolios with wealth-management firms, a strengthening of engagement metrics would be necessary.

The Evolving Role of Wealth Managers

Wealthy investors would want to have updated details of their investments, alongside other conditions such as maintaining market neutrality in the face of high uncertainty. To keep clients feel reassured of the status of their investments, firms must take strategic actions to arrest any worries.

If investors are going to be reassured of their investment portfolios with wealth-management firms, a strengthening of engagement metrics would be necessary. Firms should consider improving their online presence and be more in touch with the pulse of the market. They can also equip portfolio managers with sophisticated communication tools like investment notes, video content and podcasts to deliver investment policies and philosophy to clients. When contacts are made continuously from the company’s leadership (relationship and portfolio managers) to the client, clients get to be reassured of the financial status of the firm.

Consistent communication among firm’s leadership is also highly important. Given the importance of relevant updates to clients’ portfolios, managers must keep updated tabs on the market fluctuations. Meetings for portfolio update can be integrated into the workflow of the wealth managers – and must be done consistently. These are necessary for understanding the impact of the change on clients’ investments. 

Relationship managers are basically at the core of the relationship between wealth-management firms and their clients. They are to possess detailed knowledge of clients’ portfolios and be able to rebalance them for improved security and sustainability. Relationship Managers may also have to be guided by tax professionals if clients are going to have all their tax-related concerns addressed.

Wealth management techniques and tools can be harnessed to keep relationship managers updated about clients’ portfolios. And relationship managers could increase their reliability by test-running their methods of analysis – mainly their automated rebalancing processes – before implementation.

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>> To read more about this story and other exclusive features about the global private banking landscape, download the latest issue of Global Private Banker Magazine HERE.

COVID-19 How Asset Allocation Impacts Investment Deals of the Ultra-Rich

COVID-19: How Asset Allocation Impacts Investment Deals of the Ultra-Rich

The current coronavirus pandemic is taking a massive toll on both the public health as well as the economy of the world. Its impact has been so severe and totally unprecedented that individuals and nations alike are being affected by it – even the world’s ultra-rich.

Presently, only a handful of economic sectors are experiencing slight increases in demand. Others, including businesses owned and managed by wealthy individuals, are merely trying to stay afloat in an ocean of negative outcomes brought about by the pandemic. Besides concerns about the health and wellbeing of loved ones, most wealthy people are currently grappling with the devastating effect of the pandemic on their wealth.

And while developed countries have sufficient resources to keep their citizens and economies going in this period, developing countries may not be able to do the same.

Given that stock markets around the globe are barely trying to survive the negative impact of the pandemic, most wealthy individuals will also experience a significant reduction in their wealth. As a matter of fact, even the Ultra High Net Worth (UHNW) segment had been affected by this pandemic.

Presently, only a handful of economic sectors are experiencing slight increases in demand. Others, including businesses owned and managed by wealthy individuals, are merely trying to stay afloat in an ocean of negative outcomes brought about by the pandemic.

However, the level of impact the pandemic will have on the wealth of UHNW individuals depends mainly on their asset allocations. For individuals with liquidated assets, they are more likely to experience depreciation in value – against the U.S dollar – for their assets. The only lucky ones would likely be those with liquid asset reserves in the U.S dollar.

Furthermore, the response of governments and health sectors to the pandemic will also determine how wealth is affected by this period. And when the worst is over, the recovery rate of economies will equally determine – to a large extent – the overall impact of the pandemic on wealth.

Ever since the COVID-19 induced lockdown and social distancing practices, digitalization has experienced an exponential increase in engagement. Virtually every organization and business have resorted to online platforms for their day-to-day interactions. People have retreated to online messaging and video calls to keep in touch, and educational institutions have upped their games in their respective online engagement platforms.

And with an uncountable number of people now working remotely, organizations have beefed up their connectivity and online security measures. Bloomberg further notes that it is becoming somewhat evident that remote working would remain as an aftermath of the coronavirus pandemic.

Following this spike in the use and patronage of technology, investors are currently observing an increase in the interest of UHNW individuals in technology. Private tech companies are gradually also becoming the target of long-term investment deals by UHNW individuals.

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>> To read more about this story and other exclusive features about the global private banking landscape, download the latest issue of Global Private Banker Magazine HERE.

Do tech-based investments present good opportunity for the UHNW segment today

Do tech-based investments present good opportunity for the UHNW segment today?

For several years now, and right before the onset of the pandemic, the tech market has continuously received particular attention from prominent investors.  It was pretty standard for individuals to make their investments directly to companies, or via their branch offices. In fact, a report compiled by Campden Research from 360 family offices reveals that technology is one of the key sectors they prefer to invest in.

Clearly, the pandemic is gradually creating a shift in the way, and manner, people respond to technology. Things that would ordinarily have been done offline are now being fulfilled via technology. And a more significant number of people are harnessing technology for specific purposes.

Tech companies in the private market are now being considered a huge investment opportunity by the UHNW segment. And education happens to be on top of the list of lucrative tech-based investments. As a matter of fact, the pandemic has led virtually every learning institution to shift their activities from physical, to virtual classrooms. And UHNW individuals will not let the opportunity pass. Snapask, a prominent tutoring software that kick-started in Hong Kong, was able to raise a sum of $35 million “to expand in Southeast Asia.” According to a TechCrunch report, “the company now has a total of 3 million students, with 1.3 million who registered over the past twelve months. Over the past year, 100,000 tutors have applied, taking Snapask’s current total to 350,000 applicants.”

The pandemic is gradually creating a shift in the way, and manner, people respond to technology. Things that would ordinarily have been done offline are now being fulfilled via technology.

Online shopping and food delivery platforms are also experiencing the bright side of the pandemic. They are benefiting hugely from meeting the needs of people who are working remotely. Recently, a Korean grocery startup Kurly has raised $150 million in their recent financing round while an Indian shopping platform BigBasket was able to raise $60 million as it continues to scale its business.

Other sectors of technology currently considered by investors encompass the standard tech features that typically accompanies the general use of technology. Cybersecurity, IT services, and enterprise solutions fall into these sectors. Investors are actively considering these respective companies as they are equipped to withstand any degree of economic decline, according to an industry report. Their functions make up essentials in businesses and organizational workflows.

It is further noted in the report that the tech market is currently outgrowing other industries that have always been stable over the years. Companies who are likely to excel in the current global economy are those who proffer technological solutions to business growth and human resource expansion.

In deciding on the company to make investments in, financial institutions are guided by a set of processes to evaluate organizations. First, they review the company’s most recent audited financial records. Then they go on to check the validity of agreements and contracts by interviewing clients and stakeholders.

These evaluations are crucial because every investor wants to be sure that every step has been satisfactorily checked off before committing their assets to companies. So that irrespective of market conditions, investors do not leave out any rule of investment. Instead, they are to follow every due diligence of investment structure to attain a well-distinguished asset portfolio.

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>> To read more about this story and other exclusive features about the global private banking landscape, download the latest issue of Global Private Banker Magazine HERE.

 

Wealth Management How to Improve Business Resilience in Times of Crisis

Wealth Management: How to Improve Business Resilience in Times of Crisis

In this period of uncertainty, it should become a norm for wealth managers to check the feasibility of their developmental strategies. Further actions should also be put in place to ensure that clients have their needs met adequately. 

Coming up with alternative courses of action must be part of the firm’s strategy. Just in case things do not bode well with the established procedures of a wealth management firm, there is a need to review the firm’s yearly goals. They are to plan for a decrease in client participation in addition to financial strategies to sustain anticipated drag in customer engagement. 

In critical times such as the present crisis, wealth management firms must also take essential measures to ensure the continuity of business operations. A group of crisis managers can be set up to represent every important sector of the business. To fully assess the impact of the pandemic on business operations, customers and staff should be analysed by a crisis group. Strategies to keep the firm in business in the face of a global crisis should be well in place.

Finally, as remote working becomes the only viable option for businesses to operate in this period, clients’ data confidentiality becomes a highly significant issue. Staff should be trained on the best ways to work securely from home to avoid compromising clients’ details online. For instance, access to client data should only be provided as necessary and proper access control system must be established. In addition, virtual interactions with client data should be confined to centralized servers only.

As remote working becomes the only viable option for businesses to operate in this period, clients’ data confidentiality becomes a highly significant issue. Staff should be trained on the best ways to work securely from home to avoid compromising clients’ details online.

Enhance Digital Adoption Or Else…

Given the global practice of social distancing and isolation, wealth managers may not be able to schedule physical meetings with clients and potential customers. They may also find it challenging to find new investors. As such, it becomes crucial that they revisit their online and digital policies.

Digital channels of interaction with investors should be reinforced and integrated into the firm’s key strategies. This is to enable open communication between clients and the firm. Managers who are yet to embrace digital channels to reach out to clients – and potential clients – may get to encounter significant challenges. 

It’s inevitable that more organisations will speed up their digital transformation. In this period, wealth management firms cannot afford to be left behind. And as activities related to digitisation start to ramp up, factors related to fraud, cyber security, privacy and data integrity must be top priority.

Besides having online access to minute details of their portfolio, clients should also be able to communicate seamlessly with their relationship managers. They should further be given access to digital tools that allow to issue directives concerning their investments. Video call tools, email, and instant messaging platforms – all in an integrated app or tool – are essential to help clients keep in regular touch with their relationship managers no matter what timezone they might be in.

The impact of the current crisis to wealth and investments cannot be avoided, but with the right strategies, a crisis can turn into huge opportunity.

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>> To read more about this story and other exclusive features about the global private banking landscape, download the latest issue of Global Private Banker Magazine HERE.

 

The New Normal in Payments is Digital-thumb

The New Normal in Payments is Digital

The COVID-19 has prompted several countries to implement various modes of lockdown measures to contain its spread. Safe distancing has become the new norm and work from home has become the default option for many companies and organisations looking to strike a delicate balance between safety and productivity. As a result, it accelerated the adoption of digital payments across many industries.

The fact that using cash or physical bank notes could potentially help the spread of COVID-19 is just one of the factors. While there is no definitive conclusion on this matter yet, many government leaders are taking a cautious approach and are limiting the circulation of cash or bank notes in their system. For example, South Korea, China and the US Federal Reserve have implemented a process to disinfect their banknotes. In fact, “all Chinese banks must now literally launder their cash, disinfecting it with ultraviolet light and high temperatures, then storing it for seven to 14 days before releasing it to customers,” says CNN in its report.

Could these actions be considered extreme precautionary measures? Perhaps. But one thing is clear: such interventions on the supply and circulation of bank notes will directly impact cash payments, further opening the floodgates for further adoption of digital payments.

Safe distancing has become the new norm and work from home has become the default option for many companies and organisations. As a result, it accelerated the adoption of digital payments across many industries.

Digitally ready banks are poised to emerge stronger

As the situation stabilises, and some sense of normalcy start to kick in, banks that are digitally ready are poised to benefit greatly. Investments that help bolster digital payments infrastructure, open banking, artificial intelligence, and data analytics will prove to be wise decisions. In fact, some of the initiatives that have started even before the current pandemic hits now provide considerable value to the customers and entities they aim to serve. Some of them are:

UnionBank’s Financial Supply Chain on Blockchain

In an age where exchanges of goods and services has never been more closely connected, Financial Supply Chain has never been so crucial. Financial Supply Chain on Blockchain enables transparency while protecting sensitive data and information through distributed ledgers and smart contracts. This enables UnionBank to offer non-traditional payment options to Small and Medium Enterprises, Distributors, Suppliers and Dealers while digitizing the invoice presentment and demand order processing.

The development (in partnership with IBM) of the Financial Supply Chain System on Blockchain gives the Distributors, Dealers and Suppliers that are enrolled in the system the confidence to avail non-traditional financing options on a single click of a button. This provides efficiency in managing their receivables and payables as manual processing takes too much time.

NETS’ Click

NETS Click enables the digitisation of NETS Bank Cards on third party merchant mobile applications for secure seamless payments. The product was conceived and built in-house with a lean project team comprising cross-functional domain experts from product, technology, security and compliance teams. The design is aligned to concepts of EMVCo’s Secure Remote Commerce (SRC) and fulfils equally stringent industry security requirements.

NETS Click features a highly advanced security design incorporating multi-layered mobile digital security, EMV-based tokenisation technology, bank card and consumer verification methods. Most importantly, it was developed with a human-centred product design. The result is a simple and friendly user journey incorporating advanced mobile runtime threat detection coupled with host-based AI-driven fraud and security monitoring.

TMRW by UOB’s Intelligent Assistant

TMRW’s distinct service delivery model brings together a complex orchestration of chatbot, live chat, and VOIP voice call similar to some of the leading messaging platforms – creating an experience unmatched by any typical bank. TMRW’s chatbot Tia (TMRW Intelligent Assistant) is right at the center of this experience.

The chatbot orchestration is the first digital service model that uses chatbot to orchestrate the delivery of customer service as a combination of self service, FAQ responses and human support through voice or chat – all without the user having to ever exit or switch away from the TMRW app.

The New Normal is Digital

It is still early to conclude what’s the landscape will look like once the dust fully settles. As it is, the battle against the current pandemic is still ongoing. From a purely financial context, we can clearly see the signs towards increased digitisation of payments. How big and how fast it will grow still remains to be seen.

We can only hope that the present crisis could be eliminated soon. As the world continues to rely on technology to solve many of today’s ills, our habits, patterns and way of living never ceases to evolve. One thing is for sure: the COVID-19 is forcing upon us a new normal – a new normal that thrives on increased digitisation.

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>> To read more about this story and other exclusive features about the digital banking landscape, download the latest issue of The Digital Banker Magazine HERE.

3 Things Private Banks Can Learn From this Period of Pandemic

3 Things Private Banks Can Learn From this Period of Pandemic

Soon after the financial crisis that turned the global economy in shambles in 2008, regulators came up with policies to avoid a more disastrous re occurrence. And they weren’t off point when they stipulated that banks should beef up capital and fortify their liquidity against the impacts of any future financial crises.

Furthermore, regulators had to put each bank through a yearly assessment to ascertain whether they were equipped enough to scale through the worsts of economic meltdowns. Based on studies, a very sharp global GDP decline of up to 7% would’ve already been pretty bad. At the time, bankers and regulators thought it was the worst the world could ever experience.

However, with the occurrence of the coronavirus pandemic, coupled with governments’ reactions to its damaging effects, many economies are on the verge of a total shutdown. And the projected decline of global GDP may even be worse than earlier projections. As the situation is still very fluid, no one can even tell when will the worst be over. This now warrants a re-examination of the fate of the private banking sector.

Here are the 3 things private banks can learn from this period of the pandemic:

The projected decline of global GDP may even be worse than earlier projections. As the situation is still very fluid, no one can even tell when will the worst be over. This now warrants a re-examination of the fate of the private banking sector.

1. Digital Interactions are Worth It

Before the pandemic, only a few wealth managers could boast of harnessing digital platforms to interact with their clients. However, as the pandemic lingers, many wealth owners have resorted to digital platforms for communication with their wealth managers. And given that digital platforms are more convenient and efficient than physical ones, digital means of wealth management may remain relevant even after the pandemic. Wealth managers who are unable to implement digital strategies may fall into the losing team.

2. Crisis Prediction Must Take a Holistic Approach

No prediction could get close enough to guessing that the coronavirus pandemic would occur the way it did. In the same manner, it never occurred to financial experts that the virus would impact the global economy so severely. The world economy was caught unaware by the pandemic because new investment schemes were being carried out based on information obtained from individual commissions. Hence the pandemic simply points to the fact that future financial researches may have to be done from a more holistic point of view.

3. Working Remotely is a Win-Win

Wealth managers may need to incorporate remote offices into their work models if they intend to stay relevant. The pandemic has proven beyond any shadow of a doubt that it is possible to keep a business going from different homes. As a matter of fact, remote offices are more flexible, efficient, and cost-effective. And although a lot still has to be done to implement new business principles while working remotely, it is only a matter of time before it becomes prevalent.

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>> To read more about this story and other exclusive features about the global private banking landscape, download the latest issue of Global Private Banker Magazine HERE.